What action should a collector take if a donor refuses to provide a sample?

When a donor refuses to provide a sample, the appropriate action for a collector is to document the refusal and report it according to the employer’s policies. This ensures that there is a formal record of the incident, which is important for maintaining compliance with legal and regulatory requirements. Proper documentation protects both the collector and the organization by providing a clear account of what occurred. Additionally, following employer policies ensures that the response to the refusal aligns with the organization's protocols, maintaining consistency and adherence to established procedures.

In contrast to this correct approach, attempting to persuade the donor to provide a sample could lead to undue pressure and may not be appropriate, as it might infringe on the donor's rights or create an uncomfortable situation. Ignoring the refusal does not comply with required procedures and may lead to unaccounted situations that could affect the integrity of the testing process. Reporting the refusal to law enforcement immediately is typically unnecessary unless there is a specific legal obligation to do so, as most situations can be handled internally by following the organization's policies.