Under what circumstance would a collector need to undergo "error correction training"?

A collector must undergo "error correction training" if they send a specimen to the lab without a Custody and Control Form (CCF) in the bag. The CCF is a critical document that accompanies the specimen and serves to establish and maintain the chain of custody. It records essential information about the specimen, such as the donor's identification, the type of test being performed, and the collector's information. Sending a specimen without the CCF compromises the integrity of the testing process, as it can lead to issues regarding the identification and authenticity of the sample. To ensure compliance with regulations and maintain the validity of the testing process, collectors are required to receive additional training to address this serious error.